Return & Cancellation Policy

At Ven Guide, we strive to provide high-quality self-guided audio tours that enrich your travel experiences. However, if you are not fully satisfied with your tour purchase, we offer returns and cancellations under the following conditions:

Returns:

  • You may return any unused tour within 14 days of your purchase for a full refund of the purchase price.  
  • To be eligible for a return, your audio tour must not have been downloaded or accessed.

Cancellations:

  • Tours can be canceled free of charge up to 24 hours before the scheduled tour start time for a full refund.
  • No refunds will be given for cancellations made less than 24 hours before the tour start time.

Return/Cancellation Process:

  • To initiate a return or cancellation, please contact our customer support team at support@venguide.com with your order number and reason.
  • Once approved, you will receive instructions on how to receive your refund.

Exceptions:

  • No refunds for tours that have been downloaded, accessed or taken.  
  • Promotional codes, discounts and sales are final and non-refundable

Please note that all returns and cancellations are subject to review to prevent fraud or abuse. We reserve the right to refuse a request if misuse is suspected.

We hope you enjoy our tours. For any other questions, contact support@venguide.com