Privacy Policy

At VenGuide, we are committed to protecting your privacy and complying with the General Data Protection Regulation (GDPR). This Privacy Policy explains how we collect, use, and share information about you when you use our website (www.venguide.com) and mobile app.

Information Collected on Our Website

When you visit our website, we may collect certain information automatically, such as your IP address, browser type, operating system, referring URLs, pages visited, and other usage information. We use this information for analytical purposes to improve our website and services.

Information Collected on Our Mobile App

When you use our mobile app, we may collect additional information, such as your device type, location data (with your consent), and audio tour preferences. This information helps us provide a better user experience and personalized audio tour recommendations.

Data Usage Policy

We use the information collected from our website and app for the following purposes:

  1. To provide, maintain, and improve our services.
  2. To personalize your experience and deliver relevant content and recommendations.
  3. To communicate with you about our products, services, and promotions.
  4. To analyze usage trends and improve our offerings.
  5. To comply with legal obligations and enforce our policies.

Data Sharing Policy

We do not sell or rent your personal information to third parties for marketing purposes. However, we may share your information in the following circumstances:

  1. With trusted service providers who assist us in operating our business and providing services, subject to strict confidentiality obligations and GDPR compliance.
  2. If required by law or in response to a valid legal request, such as a court order or government investigation.
  3. In the event of a corporate transaction, such as a merger, acquisition, or sale of assets.

Your Rights Under GDPR

As a data subject, you have the following rights under the GDPR:

  1. Right to access, rectify, or erase your personal data.
  2. Right to restrict or object to the processing of your personal data.
  3. Right to data portability.
  4. Right to withdraw consent at any time.

To exercise these rights, please contact us at privacy@venguide.com.

Data Security

We implement appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is 100% secure.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required by law.

Changes to This Policy

We may update this Privacy Policy from time to time. We encourage you to review this policy periodically for any changes.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at privacy@venguide.com

Last updated: March 13, 2024