Frequently asked questions

Ven Guide is a company that provides self-guided audio tours for travelers and tourists. Our tours allow you to explore destinations at your own pace while listening to expert commentary through your smartphone or audio device.

Simply download the Ven Guide app or rent an audio player from us, select your desired tour, and press play! The tours use GPS to automatically play the relevant audio commentary as you reach different points of interest along the route.

We offer a wide variety of tour options for major cities, historical sites, museums, national parks, and more around the world. Options include walking tours, driving tours, audio guides for museums/attractions, and themed tours (e.g. food, architecture, haunted, etc.).

Most of our tours are available in English, but we also offer many tours in other popular languages like Spanish, French, German, Mandarin, Italian, Japanese, and more. The language options vary by tour.

Tour lengths vary, but we offer options for short 1-2 hour tours up to full-day or multi-day tours covering larger areas/attractions. Tours indicate an approximate length.

No, after downloading the tour files through the app, no WiFi or data connection is required during your tour. The audio commentary will play automatically using GPS.

Yes, absolutely. The tours are designed to allow you to pause at any time and pick up again later from where you left off.

Tour commentary is researched and written by expert guides. It includes fascinating historical information, insider stories, detailed descriptions of what you're seeing, and navigational cues.

Pricing depends on the tour, but most range from $5-$15 for a single tour download/rental. We also offer bulk tour purchases and subscription packages.

Yes, our audio players have splitters to allow multiple people to listen using headphones or portable speakers. For smartphones, we recommend portable bluetooth speakers.

You can reach our customer support team with any other questions at support@venguide.com